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FAQ

Which subject’s books are available in your site “virtuouspublications.com ?

Ans : Virtuous stocks books on all subjects including books on subjects like Personality development, self Development, Life skills, National Integration, Adult and Children stories and poems, Novels, Competitive Exams, Good Citizen series, School books, Sports books, spiritual books and many more.

Competitive Prices?

Ans: Virtuous has been at the helm of distribution for the last 10 years, and our experience in buying books is immense. We offer on of the most competitive pricing in the industry. We are globally acclaimed for our much low price than anywhere else in the world. Considering customer’s convenience as our priority, we have quoted low price on each and every book from the huge compilation of books.

I see different prices for books with the same title. Why?

Ans: On our website you may find various editions of the title. Some editions might be collector's first/earlier prints, while some might be hardcover and others paperback. You can check for this on the book detail page.

How can I start buying book with virtuouspublications.com?

Ans: Buying book with virtuouspublications.com is just simple and easier than ever before. First, you need to open an account with virtuouspublications.com Then start browsing books of your choice and requirement and add to the cart. And lastly, make the payment by choosing any method that opts for you. We assure you that we shall ship the book to you within a specified time frame and use reliable courier service.

How do I create an account on virtuouspublications.com?

Ans: Opening a new account is so easy and simple with virtuouspublications.com. You just need to fill your email id and relevant information like name, address and other contact details on the provided form. First, you just click sign in tab (Click Here to SignUp)

How can I ensure the safety of my password?

Ans: Please protect your password and it should not be disclosed to anyone. Virtuous will never write to you asking you for your password. It is your responsibility to see that no unauthorized logins take place using your id and password. For this ensure that your password is kept strictly confidential. If you use a networked/ shared or public computer to log on to or shop at virtuouspublications.com, you should log out (also called log off or sign out) when you´ve finished to prevent other users from accessing your personal information. If any loss is encountered by virtuouspublications.com, on account of your failing to logout you will be penalized.

Protecting your privacy on virtuouspublications.com?

Ans: virtuouspublications.com is dedicated to protecting your privacy. All Personal information collected is used only to provide you a more personalized shopping experience. We may use your information from time to time to notify you about new features, services and special offers of our web site. We believe you´ll find it useful. If you do not wish to receive this information, e-mail us at contact@virtuouspublications.com to change your preferences.

Will virtuouspublications.com protect its customer information?

Ans: virtuouspublications.com will use all tools and use secure servers to keep customer information at a secure and safe place. When you place orders or access your account information, we offer the use of a secure server. The secure server software encrypts all information you input before it is sent to us. In addition, all customer data we collect is protected against unauthorized access..

Payment options available to our customers?

Ans: We have taken the services of CCAvenue and installed their payment gateway on our website. We facilitate our customers with easy money management by providing convenient payment systems. We accept all major visa & master credit cards, visa, maestro & master debit cards, internet Banking, NEFT and DD.

How do I pay using a credit/debit card?

Ans: We accept payments made by credit/debit cards issued in India and most other countries. Credit cards ?
Ans: We accept payments made using Visa, Master Card and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password. Debit cards ?
Ans: We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

How do I know my order has been confirmed?

Ans: Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it. You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. VP173), a listing of the item/s.

Details of shipping charges?

Ans: virtuouspublications.com uses the services of First Flight, Blazeflash, Trackon & Indian Post for shipping within India and across the world. The shipping charges vary as per the order. No shipping charge will applicable to purchase of book/s INR 100 or above in India. In case of purchase of book/s below INR 100, the shipping charges will be applicable at INR 30 per shipment within India. For rest of world, the shipping & packaging charge is $ 5 for order value of $ 40 and above, $ 15 for order of $ 31-40 and $ 20 for order of less than $30.

Estimated time of delivery of the book?

Ans: Books are shipped the Next day or within 72 hours or as per availability. Estimated time duration of delivery of the order is 3 to 9 business days in India and 15-20 days for rest of world.

Acknowledging your orders?

Ans : We will send an email alert to our customer with the details of order summary. Once, the order is ready to ship, we also send an email to confirm that the desired consignments are ready to ship.

Tracking my order?

Ans: Yes all orders placed on virtuouspublications.com are traceable at websities of the carriers/courier companies. A tracking number shall be provided to the customer once the order is shipped.

Who can purchase books from virtuouspublications.com and What is the limitation of Liability ?

Ans: All customers who have created an account with virtuouspublications.com are eligible to buy books on the website. The orders can only be shipped after payment is received. In case there is a problem with customers’ cards or the transactions seems to fraudulent, virtuouspublications.com reserves the right to cancel the order and is under no obligation to ship the same. It is well known that in some cases the books have restrictions on sale in certain territories/countries, virtuouspublications.com has the right to cancel the order if it is placed from a country/region, where the sale of books is restricted for sale. We also reserve the right to cancel any order without assigning any explanation/reason. The books are available on first come first serve basis. Incase the item goes out of stock, we reserve the right to cancel the order and no compensation is payable to the customer/buyer for non fulfillment of the order. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

Return policy?

Ans: Within 24 hours of receipt of your shipment, you may return a defective or damaged book. For returning shipment, please e-mail us at sales@virtuouspublications.com. The email must be sent within 24 hours of the receipt of the books. Approved returns will be given a Return id from us and same id has to be pasted on the return parcel. We will accept returns only in case of damaged book, wrong supplied or with any printing or binding errors. We will notify you through e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 working days of our receiving your return. If you have lost your invoice, please indicate the order number or the e-mail address and name of the person who placed the order, along with the reason for your return on a separate piece of paper, and send the packet to the our address.

Do you have a referral system, If I recommend your website to my friends, will I get any benefit on their purchase?

Ans : Referral system ensures your entitlement for 2% of the value of the purchase bill of your friend once you fulfill the eligibility criteria. ie Anyone having purchased for net value for Rs 500 on a single bill can mail us the mailid of their friends, any purchases from your friends account within six month of your bill will result in adding up 2% of the purchase value ( net billing ) to your credit.There is no limit to the number of people you recommend. So, go ahead and spread the word around, its an alternative source of income to you.

Do let me know about the details of your publications?

Ans : Virtuous Publications is a company that is young yet with a dream that is an amalgam of strength, far-sightedness and a potent spirit. It is why the company has grown and attained new heights in a short time span. Do not count us in years but by the rungs we have climbed in a short period. Judge us on the positive force that we embody and exhibit in every service we offer, in every product we present and the support we offer with every service and creation.

How do I redeem the gift coupon which I received with my purchase?

Ans : The Gift Coupon can be redeemed in two ways. Send us the excel sheet generated while placing the order along with scanned image/ photograph of the coupon. Another method to redeem the value is by sending us Order ID along with scanned image of gift Coupon. We have a system in place which tracks all the gift coupons being sent by us as we value repeated visits of our esteemed readers.

Do What is your criterion for authors? What procedure is to be followed if one wants to get a Competition book published??

Ans : We understand the concern of Authors and Writers. Very simple procedure is to be followed for this. Visit http://www.virtuouspublications.com/publish.aspx/ visit Author Corner under Join Us, fill up the details and send it to us. Our Editorial Department shall get back to you after vetting the details and manuscript